Troubleshooting login issues

If you're having trouble logging in to the Home & Office portal, it may be caused by one of the following issues:

Issue Login page error message Resolution
Incorrect password

Incorrect credentials!
If your account is locked after 5 failed login attempts, reset password or contact your Absolute administrator.

Carefully enter your password again. Note that after five unsuccessful attempts, your account will be locked.

Incorrect password and/or invalid verification code

This issue only applies to accounts with Two-Factor Authentication (2FA) enabled.


How do I set up 2FA on my mobile phone?

Incorrect credentials!
If your account is locked after 5 failed login attempts, reset password or contact your Absolute administrator.

You may have entered your password incorrectly, or the 2FA verification code may have expired because too much time has elapsed since the code was generated.

Do the following:

  1. Carefully enter your password again. Note that after five unsuccessful attempts, your account will be locked.
  2. Wait for the 2FA app on your mobile phone to generate a new code and then enter it on the login page.

    If you're using Duo Mobile, enter the new code immediately after it's generated. If this still doesn't resolve the issue, close and reopen Duo Mobile before trying again.

Locked account

You entered an incorrect password five consecutive times and your account is now locked.

Incorrect credentials!
If your account is locked after 5 failed login attempts, reset password or contact your Absolute administrator.

Reset your password.

Your email address is required to reset your password. If you don't remember it, contact Absolute Technical Support.

If you can't log in because you need to update the email address associated with your Home & Office account, contact Absolute Technical Support.