Report Missing

To report a device missing, a Find & Protect my Dell by Absolute license must be assigned to the device.

If your device is misplaced, lost, or stolen, you can help track the device by reporting it missing in the Home & Office portal. Reporting a device missing prompts the system to send you an email notification when the missing device checks in and uploads its latest location.

You may also want to lock or wipe a missing device.

To report a device missing:

  1. Sign in to the portal from another device, such as your phone.

  2. Tap and tap the device. Click and click the device.

  3. Tap . Click . The Report Missing dialog opens.

    The email field is prepopulated with your email address, but you can change it or add additional addresses, if desired. Note that it is a required field, so it can't be left empty.

  4. Tap Report Missing. Click Report Missing.

Reported missing <date and time> is added to the device's Details page. You'll receive an email notification when the device next checks in to the Monitoring Center.

To report a device found:

  1. Tap and select the device. Click and select the device.

  2. Tap . Click . The Report Device Found confirmation dialog opens.
  3. Tap Report Found. Click Report Found.

Reported missing <date and time> is removed from the device's Details page and the missing device email notifications are turned off.